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•7 min read
From flows to agents: the spectrum of automation
There are different types of automations, and the approach matters more than most people realise.
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Thoughts on startups, career development, and lessons from building tech products.
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•7 min read
Lots of people are using AI, not many people are using it well
Most teams use AI; few get impact. Lessons from two years building agents on what actually works: connect real context, design agentic flows, and keep humans in the loop.
•4 min read
GenAI is Changing How Agencies Think About Automation
There are two universal truths agencies (and everyone else) have to accept in order to survive: Everything that can be automated should be, but not everything can be automated